Introduction
Welcome to Inferect Labs (“Inferect”, “we”, “our”, or “us”).
We build AI inference infrastructure that enables organizations to optimize how they access and use large language models through intelligent routing, cost optimization, observability, and reliability.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, APIs, dashboard, SDKs, and related services (collectively, the “Services”).
By using our Services, you agree to this Privacy Policy.
Information We Collect
Information You Provide
We may collect:
- Name
- Email address
- Company name
- Billing information
- Account credentials
- Support communications
- API configuration settings
Usage Information
We automatically collect:
- IP address
- Browser information
- Device information
- Operating system
- Log files
- API request metadata
- Request timestamps
- Error logs
- Rate limiting information
- Authentication events
Inference Metadata
Depending on configuration, we may collect:
- Model requested
- Provider selected
- Token usage
- Latency metrics
- Cost metrics
- Success/failure status
- Region
- Routing decisions
We do not use customer prompts or outputs to train our own AI models.
Payment Information
Payments are processed through third-party payment providers.
Inferect does not store complete payment card information.
Customer Data
Customer Data includes prompts, responses, files, embeddings, API payloads, and other information submitted through the Services.
Unless explicitly authorized:
- You retain ownership of Customer Data.
- We process Customer Data only to provide the Services.
- We do not sell Customer Data.
- We do not use Customer Data to train our own models.
AI Provider Processing
Our platform routes requests to third-party AI providers selected by you or by routing policies.
Examples may include:
- OpenAI
- Anthropic
- xAI
- Mistral
- Cohere
- DeepSeek
- Meta-hosted deployments
- Self-hosted inference endpoints
Each provider processes requests according to its own privacy practices.
Customers are responsible for ensuring selected providers satisfy their compliance requirements.
How We Use Information
We use information to:
- Provide Services
- Authenticate users
- Process API requests
- Improve platform reliability
- Detect abuse
- Prevent fraud
- Monitor performance
- Generate billing
- Provide customer support
- Meet legal obligations
Data Retention
We retain information only as long as necessary.
Retention periods depend on:
- Customer configuration
- Legal obligations
- Billing requirements
- Security investigations
Customers may request deletion of eligible data.
Security
We implement reasonable technical and organizational safeguards including:
- Encryption in transit
- Encryption at rest where applicable
- Access controls
- Authentication
- Logging
- Infrastructure monitoring
- Regular security updates
No system can guarantee absolute security.
International Transfers
Customer information may be processed in multiple countries depending on infrastructure providers and selected AI providers.
Your Rights
Subject to applicable law, you may request:
- Access
- Correction
- Deletion
- Data portability
- Restriction of processing
- Objection to processing
Requests can be submitted through our support channels.
Children’s Privacy
Our Services are intended for businesses and individuals aged 18 or older.
Changes
We may update this Privacy Policy periodically.
Material changes will be announced through our website or dashboard.